Lost & Found

Lost and Found

If your baggage was lost during transportation, please submit an application to your airline as it is the airline who is directly responsible for your belongings as stated in the contract when buying a ticket.

Some airlines allow you to check the status of any lost baggage on their website:

• Turkish Airlines

If your baggage did not arrive, the baggage or its contents were damaged, or the contents are missing, please contact the Lost and Found service before leaving the arrivals hall and make sure to collect a Property Irregularity Report (PIR) which will be given to you after you submit an application.

Baggage tracing service (Terminal A, 1st floor)

Phone:
+7 (495) 436-77-60, 24/7

E-mail:
lostandfound@vnukovo.ru

According to the legislation of the Russian Federation, your airline should find your baggage within 21 days. If your baggage is not found, you have the right to contact the airline about compensation.

If your baggage or its contents were damaged, or the contents are missing, please send a claim to the airline within 7 days from the day you received your baggage.

Rules for Claiming Lost & Found Items & Baggage

1. Vnukovo International Airport stores items found on its territory for 30 days from the day they are accepted as unclaimed baggage.
2. Vnukovo International Airport stores things forgotten by passengers on airplanes for 6 months from the day they are accepted as unclaimed baggage.
3. Vnukovo International Airport stores unclaimed baggage for 6 months from the day it is accepted as unclaimed baggage.
4. Unclaimed baggage is stored free of charge for 2 days, including the day it is accepted as unclaimed baggage. Any incomplete days are still charged as a full day.
5. Lost and Found charges a storage fee for any removed baggage, things forgotten by passengers on airplanes and on the territory of the airport from the first day they are accepted as unclaimed baggage. Any incomplete days are still charged as a full day.
6. You can pay for unclaimed baggage and lost and found items within the ticket offices at Vnukovo International Airport.
7. Baggage and lost and found items not claimed by their owners are subject to destruction upon expiration of the established period. Perishable products found in baggage and lost and found items are immediately subject to destruction.