The standard of the organization China Friendly (STO China Friendly), which includes several categories, is designed to create a comfortable stay environment for Chinese tourists in the Russian Federation and is aimed at improving the quality of service through staff training, proper information support and product/service adaptation.
Vnukovo International Airport is participating in the China Friendly program since 2019, which is confirmed by a certificate of compliance. The main goal of this program is to adapt infrastructure and service technologies for Chinese airlines and passengers.
The following measures were implemented as part of the program:
- Navigation in the Chinese language;
- Voice announcements in the Chinese language for directions Russia — China — Russia;
- Information on monitors in the Chinese language;
- A Chinese version of the airport website has been developed.
