Lost & Found

If your baggage has not arrived

You must file a baggage irregularity report at the Baggage Service Office or submit a claim online yourself by providing your travel documents (boarding pass, baggage tag) and an identity document.

Currently, the electronic claim service is only available for passengers arriving on domestic flights. Following the review of your report (electronic claim), a Property Irregularity Report (PIR) will be issued.

If the above-mentioned travel documents are not available, the decision to accept the report (electronic claim) is made by the airline.

You can obtain additional information on the status of your baggage tracing by calling +7 (495) 436-77-60.

If your baggage is damaged or has missing items

Before leaving the baggage claim area, you must file a baggage irregularity report. At the Baggage Service Office, upon presenting your travel documents (boarding pass, baggage tag) and an identity document, a Property Irregularity Report (PIR) will be issued for you.

Deadlines for filing a claim with the airline:

• domestic air transportation — within 6 months (in the event of delay in baggage delivery/loss/damage);
• international air transportation:
  • in the event of baggage shortage or damage — within 7 days from the date of receiving the baggage;
  • in the event of delay in baggage delivery— within 21 days from the date of receiving the baggage by a passenger;
  • in the event of baggage loss — within 18 months.

Check the baggage search status

If you made a flight with one of the airlines listed below, you can check your baggage status online:

• Flydubai
• Turkish Airlines
• Pegasus Airlines
• Azerbaijan Airlines
• Uzbekistan Airways

For other airlines, please use the Bags search.

Left items

Information about personal belongings lost on the territory of Vnukovo Airport terminal or on board the aircraft and the procedure for obtaining them can be clarified by sending a written request to foundproperty@vnukovo.ru or by phone: +7 (495) 436-28-38, around the clock.

Contact Information

Baggage Search Counters

The counters are located in the baggage claim areas of domestic and international airlines of Terminal A.

Phone: +7 (495) 436-77-60, 24/7

E-mail: lostandfound@vnukovo.ru

Unclaimed Baggage Room

Domestic airlines:
+7 (495) 436-45-13, 24/7

International airlines:
+7 (495) 436-29-32, 24/7

Rules for Delivery of Unclaimed, Removed Baggage, and Found Items

Rates